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  1. Surveys
  2. 2013
  3. November
  4. C
  5. Customer Service Appreciation Survey 2ND TRIAL
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Exit Survey
 
 


Dear Valued Client,


We consider you to be one of our ultimate clients and we would love to hear what you think of our customer service.

This brief survey will help us make the essential changes to our business to better serve you.

Please take a moment to answer some simple questions below…
 
 
 
How did you find us?
 
Google
 
Yellow Pages (Internet)
 
White Pages (Internet)
 
Friend recommended me
 
Existing Customer
 
Drive by
 
All Weather Windows Web Site
 
Trade Show
 
Yellow Pages (Book)
 
White Pages (Book)
 
Other
 
 
 
Response
- How competently have we addressed your inquiries?
Very Incompetently
Incompetently
Neutral
Competently
Very Competently
 
 
Reliability
– How successfully have we delivered your requests?
Very Unsuccessfully
Unsuccessfully
Neutral
Successfully
Very Successfully
 
 
Product Variety
– How well suited are our products to your specific requirements?
Very Unsuited
Unsuited
Neutral
Suited
Very Well Suited
 
 
Quality
– How pleased are you with the quality of your products?
Very Displeased
Displeased
Neutral
Pleased
Very Pleased
 
 
Our Performance
– Did you receive your request on time and in full?
Over 1 Week Late
Over 1 Day Late
On Time The Day Agreed Not In Full
On The Day Agreed & In Full
Earlier Than The Day Agreed & In Full
 
 
Your Overall Experience
– How happy are you with your experience dealing with us?
Very Unhappy
Unhappy
Neutral
Happy
Very Happy
 
 
Development Opportunity
- If you could improve one area of our business/service which one would it be?
 
Reception
 
Sales
 
Production
 
Delivery
 
Accounts
 
Products
 
Site Installation
 
Site Glazing
 
After Sales Service
 
Other
 
 
 
 
- What improvement would you make?
   
 
 
 
- What was one thing you loved about our service and how did that benifit?
   
 
Thank You for your participation, if you have any questions about this survey please contact [email protected]