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2011
February
C
Customer Service Feedback
Customer Service Feedback
Customer Satisfaction Survey - Arabian Business Machines Company
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Dear Valued Customer,
Greetings to You .....
As the Service Manager of ABM Co Riyadh, I want to thank you for giving us the opportunity to serve you. We appreciate your business and want to make sure we meet your expectations.
In the process of our continuously improving the customer services provided to you, kindly help us by taking a couple of minutes to tell us about the service that you have received so far.
Sincerely
Hanif Mohammed Thotathil.
Regional Customer Service Manager.
ABM Company Riyadh.
We thank you very much for your time and support. Please start with the survey now by clicking on the
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I Agree
SERVICE REQUESTS
How do you place your service requests normally?
By Phone.
By Fax.
By Email.
By Technician Mobile.
Through the Salesman.
Other
What is time taken for our service representative to attend your machine after you have placed a service request?
within 4 HRS.
the same day.
within 24 HRS.
the next day.
Other
How many times did you have to contact customer service before the machine was completely repaired?
Once.
Twice.
Three Times.
More than three times.
ON SITE SERVICE PERFORMANCE.
Did our Service Engineer.. (Select all that Apply)
Quickly identify the problem of your Machine.
Appear knowledgeable and competent.
Help you understand the cause and solution to the problem.
Handle the issue with courtesy and professionalism.
Add if any additional comments
How was the attitude of our service representative?
Very supportive and professional.
Average and cooperative.
Not attentive and Non-cooperative.
Arrogant and unprofessional.
Other
SERVICE DETAILS.
Is your machine under warranty or a maintenance contract?
Warranty.
Maintenance Contract.
Not under Warranty or a Maintenance Contract
Other
Would you like to have a Maintenance Agreement with us?
No.
Yes, Please contact me at,
Do you buy Original Consumables Supplies and Toner from ABM?
Yes, We buy all the Consumables Supplies & Toner from ABM.
Yes, We buy Consumables from ABM and Toners from third parties.
No, we do not buy any Consumables or Toner from ABM.
Other
OVERALL SERVICE RATING
How do you rate the overall customer services of ABM?
Excellent.
Good.
Average.
Poor.
Bad.
Other
Arabian Business Machines Company, Riyadh (Distributor for Toshiba and Brother MFP's Saudi Arabia.) Customer Care Team
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