This free survey is powered by
  1. Surveys
  2. 2013
  3. May
  4. C
  5. customer service online and brand perception
0%
Exit Survey
 
 
How old are you?
 
under 20
 
21-25
 
25-30
 
30- more
 
 
 
what is your gender?
 
Female
 
Male
 
 
 
What is the name of your school?
   
 
 
 
How did you know about this school?
 
advertisement
 
intermediary
 
search engine
 
Word of mouth (WoM)
 
Other
 
 
 
 
What was your perception about your school before take registration?
 
First class
 
Good
 
Average
 
Low class
 
Other
 
 
 
 
Overall, when you deal with your school, what’s most important to you?
 
The total image of its business
 
 
The way I’m spoken to by its staff.
 
 
The way I feel I’m treated
 
Other
 
 
 
 
In thinking about the quality of e- customer service you have received from school recently, how did it fare?
 
Extremely unsatisfactory
 
Unsatisfactory
 
Average
 
Very satisfactory
 
First class
 
Other
 
 
 
 
what is your gender?
 
Female
 
Male
 
 
 
Please, Could you describe, what happened in the contact ?
   
 
 
 
What will you change on the e- customers services that you received ?