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Surveys
2012
November
C
Customer Service Representative Evaluation - COPIE
Customer Service Representative Evaluation - COPIE
0%
*
In evaluating your most recent experience, was the quality of service you received:
Very poor
Somewhat unsatisfactory
About average
Very satisfactory
Excellent
Would you please take a few minutes to describe what about the service experience stands out:
*
Was the process for getting your problem resolved:
Very poor
Somewhat unsatisfactory
About average
Very satisfactory
Excellent
Would you please take a few minutes to describe what about the process of getting your problem resolved stand out:
Would you please take a few minutes to evaluate the customer service representative.
*
The representative was very courteous.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
*
Was there anything about the courteousness of the service that stands out as being superior?
Patient
Enthusiastic
Listened carefully
Friendly
Responsive
Other
*
What about the representative could be improved?
Not patient
Not enthusiastic
Didn't listen carefully
Unfriendly
Unresponsive
No improvement needed
Other
*
The representative helped me quickly.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
*
What would best describe what happened:
Kept me waiting
Had to explain several times
Didn't know how to handle the problem
Had to ask others
Spoke slowly
No improvement needed
Other
*
The representative was very knowledgeable.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
*
What would best describe what happened:
Gave me the wrong information
They didn't understand the question
Gave unclear answers
Couldn't solve problem
Disorganized
No improvement needed
Other
*
The waiting time for having my question addressed was satisfactory.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
*
I was referred to the person who best could answer my question.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
We appreciate your feedback.
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