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Exit Survey
 
 
Dear Valued Client,

We consider you to be one of our ultimate clients and we would love to hear what you think of our customer service.

This brief survey will help us make the essential changes to our business to better serve you.

Please take a moment to answer some simple questions below…

 
 
 
Response – How competently have we addressed your inquiries?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
Reliability – How successfully have we produced your requests?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
Product variety – How well suited are our products to your specific requirements?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
Quality – How would you best describe the quality of your new products?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
On Time In Full – Did you receive your request on time and in full?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
Overall Experience – How would you best describe your experience dealing with us?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
 
 
 
If you could improve one area of our business/service which one would it be?
 
Reception
 
Sales
 
Administration
 
Production
 
Delivery
 
Accounts
 
Site Installation
 
Site Glazing
 
Products
 
After Sales Service
 
Other
 
 
 
 
What improvement would you make?
   
 
 
 
What was one thing you loved about our service?