Customer Service Survey

This survey was created by the University of the Virgin Islands "Wow Campaign", Let Us Wow You!. Our goal is to provide our customers with the best service possible. Please take a few minutes to complete the following customer service questionnaire. Your comments will enable us to see how we're doing overall and find out how we can improve. Thank you very much for your time and support.

I Agree

How satisfied were you with your overall experience?

Wowed

Satisfied

Unsatisfied

Annoyed

What was superior about the service?

The customer service representative was very knowledgeable.

Which of the following superior qualities of the service representative stood out? (Select all that apply)

What qualities of the customer service representative bothered you?

Your issue was handled in a timely manner.

How can we improve our current customer service process?

If you were less than totally satisfied, what could have been done to serve you better?