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  1. Surveys
  2. 2010
  3. May
  4. C
  5. Customer Survey
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How did you become a customer with Old Bisbee Roasters?
 
Peddler's Alley in Bisbee
 
Old Bisbee Roasters shop
 
Advertisement
 
Referred by a friend
 
Grocery Store
 
Cafe
 
Other

 
 
 
Where did/do you purchase our products? Select all that apply.
 
In store
 
Peddler's Alley
 
Phone
 
Online

 
 
Please rate your overall level of satisfaction with our coffee:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
 
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer Service
Professionalism
Knowledge of Product
Understanding Customer Needs
Price
 
 
 
Please comment on any concerns or issues you presently have (or have had in the past) that you would like to share.
   
 
 
 
Were these concerns brought to our attention by:
 
Phone
 
Email
 
In person
 
Survey
 
Not brought to our attention

 
 
 
Do you feel that your concerns were handled appropriately by an OBR employee?
   
 
 
 
How likely are you to continue using our product?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Unlikely
 
 
 
Have you ever recommended us to others?
 
 
 
What can OBR do to improve your experiences with us; do you have any suggestions for improving our products or services?
   
 
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