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Surveys
2011
March
C
Customer Survey
Customer Survey
0%
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How satisfied are you with our company overall?
not satisfied
satisfied
verry satisfied
How satisfied are you with the service you received?
not satisfied
satisfied
verry satisfied
How likely are you to use us again?
un likely
likely
verry likely
How likely are you to recommend our service to others?
not likely
likely
verry likely
Statements
Strongly Agree
Agree
Disagree
Strongly Disagree
No comment or N/A
Staff courteous and helpful.
Staff provide complete, accurate information to you.
A timely response was provided.
My overall experience was positive
How long have you used our services?
Less than 6 months
1 year to less than 3 years
3 years to less than 5 years
5 years or more
How frequently do you purchase from us?
Every day
Every week
Every 2-3 weeks
Every month
Every 2-3 months
Every 4-6 months
Once or twice a year
How satisfied are you overall with our customer support?
Very satisfied
Somewhat satisfied
Nuetral
Somewhat dissatisfied
Very dissatisfied
How satisfied were you with how the support staff resolved you most recent problem?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
If your problem was not resolved, did our staff offer to follow-up after the call?
Yes
No
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