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  1. Surveys
  2. 2011
  3. November
  4. C
  5. Customer survey
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Exit Survey »
 
 
1. How would you rate your last shopping experience at the Fullerton College Bookstore?
 
No opinion
 
Unsatisfactory
 
Satisfactory
 
First Rate
 
 
How would you rate your bookstore experiences in the following areas?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Helpful staff
Resolution of any problems
Refund Policy
Store hours
 
 
Please tell us how we rate in these areas with regards to textbooks.
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Books available when Class starts
Used book availability
competitive price
Buyback
 
 
Please tell us how we rate with regards to non-text items.
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Selection of supply items (pens, binders, etc)
Selection of apparel items
Snacks
Electronics (calculators, headphones etc)
 
 
 
How frequently do you visit the bookstore?
 
Only at rush (start of term)
 
About once a month
 
About once a week
 
More than once a week
 
Daily
 
 
 
In the past where have you purchased your textbooks (check all that apply).
 
FC Bookstore
 
The Internet
 
Another Bookstore
 
Another Student
 
Other

 
 
 
What other products and services would you like to see in the bookstore?
   
 
 
 
Comments/Suggestions:
   
 
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