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Customer Survey

Customer survey 
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Questions marked with an * are required Exit Survey
 
 
* How satisfied are you with the quality of the services provided by Axionet ?
 
Very unsatisfied
 
Unsatisfied
 
Neutral
 
Satisfied
 
Very satisfied
 
 
 
* How satisfied are you with the quality of the deliverables provided by Axionet ?
 
Very unsatisfied
 
Unsatisfied
 
Neutral
 
Satisfied
 
Very satisfied
 
 
 
* Do you think Axionet offers a Swiss quality at a good cost ?
 
Strongly disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly agree
 
 
 
* Do you think Axionet brings you a cost advantage against other suppliers ?
 
Strongly disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly agree
 
 
 
Do you think Axionet is globally efficient ?
 
Strongly disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly agree
 
 
 
* Do you think Axionet has the right skills and competencies to support your business ?
 
Strongly disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly agree
 
 
 
* Do you think Axionet brings you advices and added value ?
 
Strongly disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly agree
 
 
 
* What do you think about Axionet’s global delivery model (onsite/offshore) ?
 
Strongly inefficient
 
Inefficient
 
Neutral
 
Efficient
 
Strongly efficient
 
 
 
* From your point of view, what could Axionet do to improve efficiency ?
   
 
 
 
* From your point of view, what are the strengths of Axionet ?
   
 
 
 
* And what are Axionet’s weaknesses ?
   
 
 
 
* Are you satisfied with the relationship and the exchanges you have with your onsite coordinator ?
 
Strongly disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly agree
 
 
 
* Do you feel a communication gap, for instance, due to language/culture ?
   
 
 
 
* Do you think it would be efficient that Axionet’s representatives meet you face to face, on regular basis (e.g. 1-2 times a year) ?
 
Yes
 
No
 
 
 
* Do you think you have an easy access to Axionet’s managers ?
 
Strongly disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly agree
 
 
 
* Do you think you have access to the right counterpart at Axionet ?
 
Strongly disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly agree
 
 
 
* Do you think your Axionet’s counterpart understands your needs and your business ?
 
Strongly disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly agree
 
 
 
* Would you recommend Axionet ?
 
Yes
 
No
 
 
 
* Do you give your permission for all parts of your review to be reproduced by Axionet ?
 
Yes
 
No
 
 
 
Any other comments/suggestions:
   
 
 
 
Enter your first name/last name
   
 
 
 
* Enter company name
   
 
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