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  1. Surveys
  2. 2011
  3. November
  4. C
  5. Customers' Support Satisfaction

Customers' Support Satisfaction

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How would you rate the ease of contacting Netsize 24*7 Support (Network Operations Centre, NOC)?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
 
 
 
Do the Netsize Support tools provided allow you to easily follow your tickets?
No, it is very complicated It is not easy but I'm used to I don't know yes, it is easy Absolutely, it is the easiest system
 
 
 
From 1 (very slow) to 5 (very quick), how do you perceive Netsize Support teams initial response time?
1 2 3 4 5
 
 
 
From 1 (very long) to 5 (very quick), how do you rate the time between updates of your support tickets?
1 2 3 4 5
 
 
 
From 1 (very slow) to 5 (very quick), how do you rate the total time for the resolution of your Ticket (request/incident)?
1 2 3 4 5
 
 
 
From 1 (very basic) to 5 (highly skilled), how do you rate the ability of support technician that handled your request?
1 2 3 4 5
 
 
 
From 1 (very poor) to 5 (excellent), how do you rate the whole support process from start to resolution?
1 2 3 4 5
 
 
 
From 1 (very poor) to 5 (excellent), how do you rate the support provided by Netsize 24*7 NOC Team?
1 2 3 4 5
 
 
 
From 1 (very poor) to 5 (excellent), please rate your satisfaction concerning resolution of your requests to Netsize technical Support teams
1 2 3 4 5
 
 
 
 
Comments//(how would you improve the support Netsize provides to you)
   
 
Thank you for your replies.
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