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  1. Surveys
  2. 2013
  3. May
  4. C
  5. cutomer perception towards e banking
0%
Exit Survey
 
 
Name…………………………………………………………………………………………………… Year……………………………………………………………………………………………………..
Department……………………………………………………………………………………………..
 
 
 
Age
 
18-25
 
26-35
 
36-45
 
46-60
 
60+
 
 
 
Gender
 
male
 
female
 
 
 
Education Level
 
Primary School
 
Diploma/High Diploma
 
Secondary School
 
University or above
 
 
 
Occupation
 
Student □
 
Clerical Worker
 
Professional
 
Business
 
Self-Employed
 
Others
 
 
 
1) In general, What do you feel about E-banking as a new system of delivering banking services?

 
□ No needed
 
□ Least important
 
□ Desirable
 
□ Efficient
 
Other
 
 
 
 
2) Which type of account do you have in the Bank?
 
□ SB
 
□ Current A/C
 
□ OD/CC
 
□ Deposit
 
 
 
3) Frequency of visiting your bank branch per month?

 
□ 1 to 3 times
 
□ 3 to 8 times
 
□ 8 to 12 times
 
□ Over 12 times
 
 
 
4) often you vist your bank for which purpose (choose the most important reason)?
 
□ to make a deposit
 
□ to get advice for investment options
 
□ to inquire about a balance
 
□ to withdraw cash
 
 
 
6) Have you purchased any product through E-banking

 
yes
 
no