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D.3


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This survey serves to capture the user satisfaction of d.3. Please take a short time to fill it out.

 
 
 
General Information
 
 
 
* What instance of d.3 are you using mostly?
 
Alpiq (VMS)
 
Nant de Drance
 
 
 
* How often do you use the DMS tool (d.3)?
 
Daily
 
Weekly
 
Monthly
 
Less
 
 
 
* How often do you import (archive) documents into d.3?
 
Daily
 
Weekly
 
Monthly
 
Less
 
 
 
* How often do you use d.3 to search for documents?
 
Daily
 
Weekly
 
Monthly
 
Less
 
 
 
Availability / Support
 
 
 
* How do you rate the availability of d.3?
 
Very Good
 
Good
 
Sufficient
 
Insufficient
 
 
 
* How do you rate the reaction- and handling time with support requests?
 
Very Good
 
Good
 
Sufficient
 
Insufficient
 
 
 
* How do you rate the professional competence of the contact persons for support requests?
 
Very Good
 
Good
 
Sufficient
 
Insufficient
 
 
 
Application
 
 
 
* How comprehensible is the import process for documents?
 
Very Good
 
Good
 
Sufficient
 
Insufficient
 
 
 
* How comprehensible is the search for documents?
 
Very Good
 
Good
 
Sufficient
 
Insufficient
 
 
 
* How do you rate the navigation/structure of d.3?
 
Very Good
 
Good
 
Sufficient
 
Insufficient
 
 
 
* How do you rate the usability of d.3?
 
Very Good
 
Good
 
Sufficient
 
Insufficient
 
 
 
* How do you rate the response time of the document search?
 
Very Good
 
Good
 
Sufficient
 
Insufficient
 
 
 
* My overall impression
 
Very Good
 
Good
 
Sufficient
 
Insufficient
 
 
 
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