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Surveys
2011
August
D
DEWA PRINT SERVICE SERVEY
DEWA PRINT SERVICE SERVEY
0%
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How do usually contact the print admins?
Calling through there EXT.
Email
Visiting IT personally
How often do you contact Print admins?
Once a week
More than once a week
Once amonth
How satisfied were you with the engineer resolved your problem?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
If your problem was not resolved, did our staff offer to follow-up after the call?
Yes
No
How satisfied were you with our Print service?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
How long did it take for Print Admin to resolve your problem?
Less than 5 minutes
5 minutes to less than 10 minutes
10 minutes to less than 20 minutes
20 minutes to less than 30 minutes
30 minutes or more
Next day
More than a day
Problem did not get resolved
Do you have any suggestions for improvement?
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