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Surveys
2014
October
D
Diamond Air customer satisfaction
Diamond Air customer satisfaction
0%
Exit Survey
In which cabin in the aircraft are (were) you seated?
Business
Economy
What was the primary purpose of this flight?
Business
Vacation/Holiday/Leisure
Visit friends and relatives
Other
How close to the scheduled departure time did your plane leave the gate?
0-15 minutes
16-30 minutes
31-59 minutes
1-2 hours
More than 2 hours
Ground Services:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
N/A
Security procedures
Efficiency of check-in procedures
Helpfulness/Courtesy of airilne check-in personnel
On-time performance
Promptness of baggage delivery
OVERALL GROUND SERVICES
In-flight product
Seating
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
N/A
Amount of personal space when seated
Arm and shoulder room
Legroom
Seat recline
OVERALL SEATING COMFORT
Cabin Environment:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
N/A
Space for carry-on baggage
Aircraft quietness during take-off
Aircraft quietness during flight
Air quality
Cleanliness of lavatories
Availability of lavatories
Cleanliness of cabin
Cabin appearance (attractiveness, lighting)
Smoothness of flight
OVERALL EVALUATION OF AIRCRAFT
In flight Entertainment:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
N/A
Easy to use
Movies
Series
Music
In flight entertainment guide
Picture Quality
Sound Quality
Games
Telecommunication services
Newspapers
Magazines
OVERALL RATING OF IN FLIGHT ENTERTAINMENT
Food and beverages:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
N/A
Variety
Taste
Quality
OVERALL RATING OF FOOD AND BEVERAGES
Flight Attendants:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Responsiveness
Courtesy/Friendliness
Appearance
OVERALL RATING OF FLIGHT ATTENDANTS
Overall experience:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
How satisfied are you with Diamond Air Services:
Are you satisfied enough to fly again with Diamond Air
Value for money received from flight
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