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2015
October
D
Durban Chamber of Commerce
Durban Chamber of Commerce
0%
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I Phumlani Shange I am a Btech student at Durban University of Technology. I am conducting a study on customer satisfaction with Durban Chamber of Commerce and Industry. I would be grateful if you could answer the questionnaire which should take you no more than 10 minutes. Thank you for your participation.
1. Please select the position your occupy within your company
Owner
Director/Executive
Management
Team Leader
Supervisor
Other
2. Please select the number of employees at your company
1 - 10 employees
11 -20 employees
21 - 50 employees
51 - 99 employees
> 100 employees
3. i believe that belonging to the DCCI is .. ( please choose the most appropriate option)
Excellent value for money
Good value for money
satisfaction value for money
poor value for money
a waste of money
4. Membership brings little or no value for money because....( You may select more that one)
I can get the same member benefits elsewhere
There are little of no tangible benefits to membership
The price of membership is too high
The quality of services of the DCCI are delivered poorly
I do not know how the money I pay in membership fees is spent
5. Rank the reasons why you read the DCCI Daily Digest 3 or more times per week... Where 1 is the main reason and 6 is the least relevant. Do not repeat any numbers.
The content is relevant and interesting____
The business news captures highlights from many different publications and packages it well__
The economic indicators provide me with a quick update of what's happening in the market__
The advertorials by member companies inform me of suppliers I can use in my business__
The upcoming DCCI events are listed and allows me to book online__
The Chamber notices inform me as to what the DCCI is doing for members__
6. How often do you...
0 times
1-2 times
3-4 times
5 times
6+ times
think the DCCi should publish a Digest?
visit the Chambers website (per month)
follow the Chamber's activities on Social Media platforms ( per week)
visit the DCCi at its offices (per month)
read about the DCCI and its activities in the media ( per week
7. Which Social Media platforms do you follow the DCCI? (You may choose more than one)
None
Facebook
Twitter
Linked in
Pinterest
8. Rate your overall satisfaction with the DCCI
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
9. What suggestions do you have that would help the DCCI deliver a better service to its members?
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