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  2. 2014
  3. January
  4. E
  5. Easy Connect Annual Satisfaction Survey 2013
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Questions marked with an * are required Exit Survey
 
 
Dear Valued Subscriber,

Happy 2014 and warm greetings from Easy Connect " The First Afghan Woman owned Internet & ICT services Provider Company in Afghanistan" your Internet Service Provider of choice!

Easy Connect is currently conducting the Annual Customer Satisfaction Survey 2013. We would appreciate greatly if you could take a few minutes to respond to our annual survey. The information gathered will be treated with confidentiality and it will be use to review our internal process and improve the service in years to come, please help us to Continuously improve our services and serve you better by completing the below short questionnaire.

Thank you very much for your time and support.

 
 
 
* Your Name:
   
* Organization | Company Name:
   
 
 
 
* How do you rate Easy Connect Internet connection (including speed, reliability, etc.)?
 
Fully meets the speed and reliability of my service plan
 
Meets service plan speed and reliability with few intermittent exceptions
 
Significant interruptions in service or failure to deliver committed speed
 
Very frequent service disruptions severely affecting network usability
 
 
 
* Overall, how would you rate Easy Connect Customer Service Support?
 
Fast, consistent, and satisfactory response to questions and requests
 
Good response to questions/requests, very few needs for repeated calls
 
Slow response to questions and requests, frequent need for repeated calls
 
Very slow and/or unsatisfactory response to questions and requests
 
Other
 
 
 
 
* Overall, how would you rate Easy Connect Technical Support?
 
Knowledgeable one-call resolution to technical questions and problems
 
Good response to technical questions, most issues resolved with one call
 
Significant delays to problem resolution, frequent callbacks needed
 
Poor response, problems unresolved after multiple calls
 
Other
 
 
 
 
* Overall, how would you rate Easy Connect Sales & Marketing Support?
 
Highly knowledgeable, highly responsive sales team understands my needs, proactively suggests most economical service plan meeting my requirements
 
Generally knowledgeable sales team responds to my needs with minimal delay
 
Sales team less than knowledgeable or slow to respond in some cases
 
Sales team un knowledgeable and/or very slow to respond to my needs
 
Other
 
 
 
 
* Overall, how would you rate Easy Connect Finance / Billing and Collection Support?
 
Invoices presented accurately and on proper schedule, billing questions answered correctly on first call
 
Invoices accurate, on time with few exceptions, few billing questions require more than one call for resolution
 
Errors and/or long delays in some invoices, billing questions require more than one call for resolution
 
Invoices frequently inaccurate or delayed, billing inquiries difficult to resolve
 
 
 
* Comparing Easy Connect technical/ commercial/ billing & collection support to that provided by other companies, would you say that, overall, Easy Connect support is:
 
Much better than other companies.
 
Better than other companies in Afghanistan.
 
About the same quality as other companies in Afghanistan.
 
Worse than other companies in Afghanistan.
 
Much worse than other companies in Afghanistan
 
Other
 
 
 
 
* Overall, how do you feel about your experience with Easy Connect as your Internet service provider?
 
Exceeds my expectations
 
Fully meets my expectations
 
Meets my expectations with some exceptions
 
Does not meet my expectations in many significant areas
 
Other
 
 
 
 
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