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| * Service Offering: Commercial |
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| * Time of Service Encounter: |
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PROFESSIONAL
Please indicate your level of agreement towards the following statements:
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| * The staff was courteous throughout the service encounter (e.g. greet and thank, was not rude) |
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| * The staff portrays a professional image (e.g. identified himself, dressed appropriately in City Gas uniform, carried proper work tools) |
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| * The staff was clear in his communications during the service encounter (e.g. spoke clearly, audible) |
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RELATIONSHIP BUILDER
Please indicate your level of agreement towards the following statements:
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| * The staff made effort to build rapport with me (e.g. made small talk, explained work procedures) |
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| * The staff was attentive and patient to understand and answer my queries |
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| * The staff listened to my problems / feedback patiently |
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INITIATIVE
Please indicate your level of agreement towards the following statements:
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| * The staff was proactive to explain check status |
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| * The staff was helpful and suggested solutions / alternatives |
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| * The staff made effort to minimise any inconvenience |
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DEPENDABLE
Please indicate your level of agreement towards the following statements:
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| * I am assured of the quality of work delivered by the staff |
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| * The staff made me feel safe when he was carrying out the task |
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| * The staff provided adequate safety precautions and information clearly to me |
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EFFICIENCY
Please indicate your level of agreement towards the following statements:
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| * The job was completed within my expected timeframe |
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| * The staff addressed my problem appropriately and satisfactorily |
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OVERALL SATISFACTION
Please indicate your level of agreement towards the following statements:
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| * Overall, I am satisfied with the level of service provided by City Gas' staff |
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| * What is the one thing that the service staff can do to improve your experience? | | |
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| * Any other feedback / comments? | | |
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