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| A. When doing your job, how often do/can you......? |
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| Put on an act in order to deal with students in an appropriate way |
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| Fake a good mood when interacting with students |
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| Just pretend to have emotions I need to display for my job |
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| Try to actually experience the emotions I must show to students |
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| Work hard to feel the emotions that I need to show to students |
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| Try to change my actual feeling to match those that I must express to students |
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| When dealing with a difficult student, put on a sympathetic face even when in reality you feel irritated |
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| Apply the strategy "Putting myself into the student's shoes?" |
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| B. In general, how often do you experience the followings at your job? |
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