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1.Did you think that the (TQM) would benefit the construction industry?
 
Yes
 
No
 
Don't know
 
No comment

 
 
 
2.In the construction industry do you think that customer satisfaction is a key factor?
 
Yes
 
No
 
No comment

 
 
 
3.Did the unit or property purchase meet your expectations?
 
Yes
 
No

 
 
4.Overall, how do you rate the quality of product and service?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Quality Job
Customer Service
Overall
 
 
5.What level of confidence do you have in the product/unit that you require?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
 
 
 
 
6.Based on our performance, how likely are you to use us in the future?
   
 
 
 
7.If you have any suggestion/comments regarding how we can improve our quality and service?Comments/Suggestions:
   
 
 
 
8.Would you refer our company to the public?
 
Yes
 
No
 
Not now
 
 
9.What is your overall opinion of the unit purchase?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
 
 
 
 
10.Please provide any additional comments Comments/Suggestions or your overall suggestion.
   
 
Thanks for your opinion
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