This free survey is powered by
QUESTIONPRO.COM
Create a Survey
Surveys
2008
January
E
EP Customer Service Satisfaction
EP Customer Service Satisfaction
0%
Dear Customer:
Thank you for contacting our Customer Support Center for your needs. My name is Molly Musteric, Director of Entertainment Partners’ Customer Support.
We take customer feedback seriously and make every attempt to meet each customer’s expectations whenever possible. If you could take a moment to answer the following ten questions we would appreciate hearing from you.
Sincerely,
Molly Musteric
Director, Customer Support Department
Entertainment Partners
In your most recent customer service experience, how did you contact the representative?
In Person
By Telephone
Internet
Through a Dealer/Retailer/Broker
Other
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Sufficient information was available on the internet to solve your problem.
What product did we assist you with today?
EPB
EPS
Global Vista
Vista
Petty Cash Card
VPO
Other
About how long did you have to wait before speaking to a representative if you called us?
I was taken care of immediately
Within 3 minutes
3-5 minutes
5-10 minutes
More than 10 minutes
Did our representative... (Select all that apply)
Quickly identify the problem
Appear knowledgeable and competent
Help you understand the cause and the solution to the problem
Handle issues with courtesy and professionalism
About how long did it take to get this problem resolved?
Immediate Resolution
Less than a day
Between 2 and 3 days
Between 3 and 5 days
More than a week
The problem is still not resolved
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Overall, how satisfied are you with the customer service experience?
What one thing would you change about the product we assisted you with today?
What can we do to further enhance your experience with our support department? Is there any other feedback you would like to share with us?
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing your with product support in the future.
If you have any comments or concerns about this survey please contact: -
Entertainment Partners
Molly Musteric
2835 North Naomi
Burbank, CA, 91504
Please contact
[email protected]
if you have any questions regarding this survey.
Loading...
close
Loading...
Close
qpweb1.questionpro.net