ESQUAL

Exit Survey »

Hello:
You are invited to participate in our survey [Mediating role of trust in service marketing]. In this survey, approximately [400] people will be asked to complete a survey that asks questions about trust , satisfaction and loyalty. It will take approximately [10] minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Seemant Yadav and Vivek Agrawal] by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

I Agree

Age Category you belong

Gender?

Educational Level

Income group you belongs (Monthly basis)

Length of web site use (in month)

Frequency of website visit

Following statements are revolving around banking services which we normally avail either on-line or offline. In this regard with respect to your bank’s service select the appropriate response option against each statement.

This site makes it easy to find what I need.

Following statements are revolving around banking services which we normally avail either online or offline. In this regard with respect to your bank’s service put the P mark at the adequate response option against each statement.