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  5. Executive Leadership Healthcare Summit Survey - CS

Executive Leadership Healthcare Summit Survey - CS

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Exit Survey »
 
 
What are the top 3 issues facing your business?
   
 
 
 
What do you hope to gain out of this conference?
   
 
 
 
What type of programs/applications are you running through your contact center?
   
 
 
 
Which technologies are you utilizing at your contact center? (Check all that apply)
 
Inbound Call Routing
 
Proactive Patient contact
 
Speech Analytics
 
IVR (self-service)
 
WFM (agent management)
 
Social Media Management
 
Email / Web Chat
 
Contact Center Quality Monitoring

 
 
 
For the purposes of the Healthcare Summit, is this description accurate? (from website)

California Service Bureau was established in 1968. For almost 40 years, CSB has been providing account receivables management to private and public sector clients in various industries. It has been our goal to provide services to our clients at a reasonable cost and with performance and service second to none. Our operating policy is to invest in our people, process and technology. This approach has enabled us to consistently deliver superior results to our clients while complying with all State and Federal laws. We are proud to have the one of the industry’s lowest turnover in clients and our associates.
 
Yes
 
No
 
 
 
If you answered "no" to the question above, please let us know what the best company description is.
   
 
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