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  1. Surveys
  2. 2015
  3. January
  4. F
  5. Feedback of the online conference software
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Introduction：
You are invited to participate in our survey of the on-line conference software. In this survey we would like to get more feedback about your experiences on the performance and usability of the on line conference software - GoToMeeting. It will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Tom Gibbs  by email at the email address [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the link http://questionpro.com/t/AI38kZSG2X
 
 
 
 
 How have you used the new technology in your work?
 
1. Highly satisfied
 
2. Somewhat satisfied
 
3. Neutral
 
4. Somewhat dissatisfied
 
5. Highly dissatisfied
 
 
 
Has the new technology improved your work output/production?
 
1. Very likely
 
2. Somewhat likely
 
3. Neutral
 
4. Somewhat unlikely
 
5. Very unlikely
 
 
 
How have you found using the new technology?
 
1. Very difficult
 
2. Difficult at first
 
3. Easy to use from the start.
 
 
How much do you rate the software on the following attributes?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Customer Support
Professionalism
Quality of service
Understanding customers’ needs
 
 
 
Can you suggest any ways in which we could improve the service?
   
 
Thank you very much for your time and cooperation. Feedback from your input is very important to us.
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