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2012
October
F
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Who are your target customers?
Family
Business people
Individual traveller
Couple
Other
What is the average room rate?
Less than CHF100
CHF101-150
CHF151-200
CHF201-300
CHF301-350
CHF351-400
More than CHF400
How do you promote your hotel?
Advertisement(Newspaper, Magazine)
Word-of-mouth
Social media(Facebook, Twitter)
Travel agent
Other
How often do you upkeep your equipments and facilities?
Weekly
Monthly
Quarterly
Annually
Where are your producers of amenities mainly from?
Asia
Europe
Local
Other
How often do you renovate or refurbish the hotel?
Weekly
Monthly
Quarterly
Annually
How often do you collect and analysis the customer's feedbacks from reception or any social media?
Daily
Weekly
Monthly
Quarterly
Annually
Please rank (1-7) the following sectors in order of the most satisfied according to the feedbacks from customers:
Room layout
-- Select --
1
2
3
4
5
6
7
Size of room
-- Select --
1
2
3
4
5
6
7
Service quality
-- Select --
1
2
3
4
5
6
7
Food and beverage
-- Select --
1
2
3
4
5
6
7
Room amenities
-- Select --
1
2
3
4
5
6
7
Room rate
-- Select --
1
2
3
4
5
6
7
Sleep quality
-- Select --
1
2
3
4
5
6
7
What are the actions/preventions/improvements do you take against the negative feedbacks?
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