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Surveys
2015
March
F
Fidelity Investigative Training Academy
Fidelity Investigative Training Academy
0%
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Hello:
You are invited to participate in our survey [Fidelity Academy Customer Satisfaction Survey]. It will take approximately [2 ] minutes to complete the questionnaire.
Your participation in this survey is completely voluntary. It is very important for us to learn your opinions, in order to make sure our service always remains exemplary.
Your survey responses will be strictly confidential and data from this survey will be strictly kept within our organization, solely for Fidelity Academy's use. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Natalie Swain] at [872-220-3580] or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
How satisfied are you with the following:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Customer Service
Clear Class Information conveyed
Overall
How would you rate your level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
How likely are you to continue doing business with us?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
How satisfied were you with your last interaction with our company?
Extremely satisfied
Slightly satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Extremely dissatisfied
How helpful is our company with your needs or questions?
Extremely helpful
Very helpful
Moderately helpful
Slightly helpful
Not at all helpful
How does our service quality compare to services offered by our competitors?
Much better
Slightly better
About the same
Slightly worse
Much worse
In general, how satisfied are you with the employees you interacted with?
Extremely satisfied
Slightly satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Extremely dissatisfied
How knowledgeable were the customer service representatives you interacted with?
Extremely knowledgeable
Very knowledgeable
Moderately knowledgeable
Slightly knowledgeable
Not at all knowledgeable
How clear was the information the customer service representatives provided you?
Extremely clear
Very clear
Moderately clear
Slightly clear
Not at all clear
How eager were the customer service representatives to help you?
Extremely eager
Very eager
Moderately eager
Slightly eager
Not at all eager
How likely are you to recommend our company?
Extremely likely
Very likely
Moderately likely
Slightly likely
Not at all likely
How likely are you to use our company again in the future?
Extremely likely
Very likely
Moderately likely
Slightly likely
Not at all likely
Thank You for choosing Fidelity Academy for your training!!!!! We appreciate your business.
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