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  2. 2012
  3. March
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  5. First American Desktop Services Pre-Workshop Surve

First American Desktop Services Pre-Workshop Surve

First American IT Desktop Service Development Workshop
Pre-Workshop Survey
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Workshop Attendee -

Thank you for taking a few minutes to participate in this pre-workshop survey.

In preparation for the upcoming Desktop Service Definition Workshop, we would like to get an understanding of your current views and ideas related to the state of services at First American. This survey will take less than 10 minutes to complete and your participation is important to ensure that we make the most efficient use of our time together during the workshop.

Finally, please note that there is no right or wrong answer to these questions. This is not a test. Your answers will be submitted anonymously and the results from this survey will only be used in the aggregate form. Thank you again for taking this survey and participating in the workshop. We look forward to working with you.

Thank you very much for your time and support. Please start the survey now by clicking on the Continue button below.
 
 
Please indicate the level to which you agree or disagree with the following statements:
Strongly Disagree Disagree Undecided Agree Strongly Agree
The primary purpose of the IT organization is to build, implement and manage technology
An Application, Database Administration and Change Management are examples of Services
There is a distinct difference between a "Business Service" and an "IT Service"
A Service is a collection of multiple, dynamically integrated service components
A Service is comprised of a combination of people, processes and technologies
Every Service must have a defined customer
Utilizing "Service Models" to manage the IT function is a good practice
 
 
Please rate your view of the current maturity of First American's IT Services Capability by stating the degree to which you agree or disagree with the following statements:
Strongly Disagree Disagree Undecided Agree Strongly Agree
IT's Services are clearly defined
IT's Services are clearly understood by management
IT's Services are clearly understood by all members of IT
IT's Services have defined customers
IT's Services meet customer expectations
IT is Managed on a day-to-day basis in the context of its defined Services
A common set of metrics are used to monitor and manage Service performance
 
 
Please indicate your perception of the current maturity of First American's Desktop Service by stating the degree to which you agree or disagree with the following statements:
Strongly Disagree Disagree Undecided Agree Strongly Agree
The Desktop Service is clearly defined
There is a clearly defined and recognized "supply chain" that is required to deliver the Desktop Service
Customers understand that there is a Desktop Service, what it includes and what options are available
Those involved in delivering Desktop Services view it as a Service and understand what it includes and what options are available
The delivery of the Desktop Service is managed as a holistic service (rather than as individual components)
There are commonly understand performance metrics that measure the delivery performance of the Desktop Service
 
 
 
Which of the following statements, in your view, is the most accurate:
 
The introduction of Virtual Desktop Infrastructure (VDI) Technology will require a fundamentally different approach to the delivery of the Desktop Service
 
VDI introduces a new dimension to our Desktop Service and requires that a new class of service be introduced
 
VDI represents an additional "form factor" similar to the introduction of the laptop and thus will require some modification to our current services, but they will be minor
 
VDI is just another form of our existing Desktop Service and no significant changes to how we operate will be required
 
 
In your current position, which best describes the level of dependency you have on others in order to perform your day-to-day function:
I am completely dependent on other functions to execute my responsibilities I am somewhat dependent on other functions to execute my responsibilities I am not at all dependent on other functions to execute my responsibilities
Delivering current/traditional Desktop Services
Delivering Virtual Desktop Services
 
 
In your current position, which best describes the level of dependency others have on you in order to perform their day-to-day function:
Others are completely dependent on my performance to execute their responsibilities Others are somewhat dependent on my performance to execute their responsibilities No other function is dependent on my performance to execute their responsibilities
Delivering current/traditional Desktop Services:
Delivering Virtual Desktop Services
 
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