First Financial Bank New Account Survey

Thank you for opening your account at our .

Thinking about your recent experience opening your new account, please indicate your answers to the following questions:

Overall, how satisfied were you with your account opening experience?

What is your overall rating of the branch staff?

What was the primary reason you chose to open this account with First Financial Bank rather than another financial institution? (Select Only One)

Advertising promotion or incentive

Already have other accounts with First Financial Bank

Best deals on loans

Convenient location or hours

Free checking services

Good customer service/Friendly staff

Recommendation from a relative or friend

Reputation of First Financial Bank

Other (please specify):

Please indicate your responses to the following questions about the representative who helped you open your new account:

The representative was friendly and pleasant.

Did you experience any problems while opening your new account?

Yes

No

Was the problem resolved to your satisfaction?

Yes

No

The representative asked me specific questions about my financial needs to determine which product or service was most beneficial for me.

The representative suggested additional products or services to further meet my financial needs.

Overall, thinking about First Financial Bank, please indicate your level of agreement or disagreement with the following statements:

I feel that First Financial Bank values me as a customer.

First Financial Bank has products and services that meet my needs.

Which is the place where you conduct most of your financial business?

First Financial Bank

Other financial institution

No one place

When you are in the market for additional financial services, will you come to us first?

Would you recommend First Financial Bank to others for financial services?

Is there anything specific you'd like to share regarding your recent experience with First Financial Bank?