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2011
February
F
Fuel Pump Survey
Fuel Pump Survey
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Please state the relative percentage of your fuel pump installation business by manufacturer and vehicle age profile.
less than 5 years old
5-10 years old
10-15 years old
15+ years old
N/A
GM
Ford
Chrysler
Toyota
Honda
BMW
Mercedes
VW
Audi
Mazda
Subaru
Volvo
Nissan
Hyundai
As a repair shop manager, when servicing fuel pumps and assemblies, what are the biggest challenges? (i.e. What do you find most difficult to do)
Nothing / I don't find anything difficult
Finding the right part
Achieving customer satisfaction
Availability of quality parts
Getting new customers / promotion repair shop
Retaining good technicians
Training good technicians
Having parts delivered on time
Staying profitable (making ends meet)
Obtaining diagnostic and installation information
Other, please specify
Why is this your biggest challenge?
Please rate the following services that a parts supplier provides you.
(1=Least Important; 5=Most Important)
1 Least Important
2
3 Neutral
4
5 Very Important
Good service/support
Carry brand(s) that I prefer
Friendly / knowledgeable staff
Competitive / discount pricing
Handle warranty problems
Fast delivery
Quality parts
Availability
Deliver right parts
You selected Availability as an important service provided by your parts supplier. By Availability you mean...
Availability of product for my selected application (no specific brand)
Availability of my preferred branded fuel pump for my selected application
Number of brands the parts supplier offers
Preferred brand that can be delivered to me in a certain amount of time
Any brand that can be delivered to me in a certain amount of time.
Other
You selected availability as an important service provided by your parts supplier. In these terms, how long are you typically willing to wait for your selected part to reach your bay?
1 hour
1-2 hours
2-4 hours
4-6 hours
>6 hours
What aftermarket parts suppliers solicit your business?
(Select all that apply)
NAPA
CARQUEST
O'Reilly
AutoZone
Advance
AC Delco
Pep Boys
OE Dealer in my area
Other
Please list the Fuel Pump brands that you know.
1.
2.
3.
4.
5.
6.
Please select all the Fuel Pump brands that you have used.
Airtex
Carter
Bosch
Denso
AC Delco
Delphi
Master
Spectra Premium
Motorcraft
Other
Please select which manufacturer's brand you are most loyal to when buying Fuel Pumps.
Airtex
Carter
Bosch
Denso
AC Delco
Delphi
Master
Spectra Premium
Motorcraft
Other
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