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Please state the relative percentage of your fuel pump installation business by manufacturer and vehicle age profile.
less than 5 years old 5-10 years old 10-15 years old 15+ years old N/A
GM
Ford
Chrysler
Toyota
Honda
BMW
Mercedes
VW
Audi
Mazda
Subaru
Volvo
Nissan
Hyundai
 
 
 
As a repair shop manager, when servicing fuel pumps and assemblies, what are the biggest challenges? (i.e. What do you find most difficult to do)
 
Nothing / I don't find anything difficult
 
Finding the right part
 
Achieving customer satisfaction
 
Availability of quality parts
 
Getting new customers / promotion repair shop
 
Retaining good technicians
 
Training good technicians
 
Having parts delivered on time
 
Staying profitable (making ends meet)
 
Obtaining diagnostic and installation information
 
Other, please specify
 
 
 
 
Why is this your biggest challenge?
   
 
 
Please rate the following services that a parts supplier provides you.

(1=Least Important; 5=Most Important)
1 Least Important 2 3 Neutral 4 5 Very Important
Good service/support
Carry brand(s) that I prefer
Friendly / knowledgeable staff
Competitive / discount pricing
Handle warranty problems
Fast delivery
Quality parts
Availability
Deliver right parts
 
 
 
You selected Availability as an important service provided by your parts supplier. By Availability you mean...
 
Availability of product for my selected application (no specific brand)
 
Availability of my preferred branded fuel pump for my selected application
 
Number of brands the parts supplier offers
 
Preferred brand that can be delivered to me in a certain amount of time
 
Any brand that can be delivered to me in a certain amount of time.
 
Other
 
 
 
 
You selected availability as an important service provided by your parts supplier. In these terms, how long are you typically willing to wait for your selected part to reach your bay?
 
1 hour
 
1-2 hours
 
2-4 hours
 
4-6 hours
 
>6 hours
 
 
 
What aftermarket parts suppliers solicit your business?

(Select all that apply)
 
NAPA
 
CARQUEST
 
O'Reilly
 
AutoZone
 
Advance
 
AC Delco
 
Pep Boys
 
OE Dealer in my area
 
Other
 

 
 
 
Please list the Fuel Pump brands that you know.
   
1.
   
2.
   
3.
   
4.
   
5.
   
6.
   
 
 
 
Please select all the Fuel Pump brands that you have used.
 
Airtex
 
Carter
 
Bosch
 
Denso
 
AC Delco
 
Delphi
 
Master
 
Spectra Premium
 
Motorcraft
 
Other
 

 
 
 
Please select which manufacturer's brand you are most loyal to when buying Fuel Pumps.
 
Airtex
 
Carter
 
Bosch
 
Denso
 
AC Delco
 
Delphi
 
Master
 
Spectra Premium
 
Motorcraft
 
Other
 
 
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