Legal Aid Society Client Satisfaction Survey

Advocate:

Case Type:

Were you able to reach the Legal Aid Society without a lenghty hold on the telephone?

Yes

No

	Very Satisfied	Satisfied	Dissatisfied
Are you satisfied with how the intake person explained to you the process of accepting cases and waht would happen to your request?

How satisfied are you with the person who provided legal assistance?

Are you satisfied with how the progress of your case was explained to you?

Were your choices explained clearly and were you given enough information to make decisions in your case?

Yes

No

Are you satisfied with the attorney/paralegal's courtesy and professionalism?

Very Satisfied

Satisfied

Dissatisfied

Are you satisfied with the outcome of your case?

Very Satisfied

Satisfied

Dissatisfied

Do you feel you were treated with dignity and respect by the staff?

Yes

No

If you had another legal problem, would you call Legal Aid Society again?

Yes

No

Not Sure

Do you have any suggestions for improving the services of the legal aid program?

FY2013 Legal Aid