This free survey is powered by QUESTIONPRO.COM
  1. Surveys
  2. 2011
  3. September
  4. G
  5. Gateway Immigration Services

Gateway Immigration Services

0%
Exit Survey »
 
 
Hello:
You are invited to participate in our service level survey . In this survey, approximately 100 people will be asked to complete a survey that asks questions about Quality of services received and where we can improve. It will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Ian Schwabsky 082 726 5455 or by email [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
What type of services did you use (select all that apply)
 
Temporary residence visa
 
Permanent residence
 
Naturalization/Citizenship
 
Civic services
 
Visa to African countries
 
USA immigration
 
Other
 

 
 
 
Which office managers did you deal with(Select all that apply)?
 
Ian Schwabsky
 
Bianca Watson
 
Quinlan Chiwota
 
Albert Mokonoto
 
Nilza Ruface
 
Other
 

 
 
How satisfied are you with the services from the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Ian Schwabsky
Bianca Watson
Quinlan Chiwota
Nilza Ruface
Albert Mokonoto
others
 
 
How satisfied are you with the communication skills
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Ian Schwabsky
Bianca Watson
Quinlan Chiwota
Nilza Ruface
Albert Mokonoto
Others
 
 
 
How often do you receive an update on the progress of your application?
 
 
How satisfied were you by the quality of information in the updates from?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Ian Schwabsky
Bianca Watson
Quinlan Chiwota
Nilza Ruface
Albert Mokonoto
Others
 
 
 
If you indicated that any of the customer service questions above were unsatisfactory, would you please describe what happened?
   
 
 
 
The process for getting your concerns resolved was:
 
Very Poor
 
Somewhat Unsatisfactory
 
About Average
 
Very Satisfactory
 
Superior
 
 
 
Would you recommend Gateway Immigration Services to a friend?
 
Yes
 
No
 
Not Sure
 
Other
 
 
 
For your NEXT application , how likely are you to use our services in future?
 
Definitely would
 
Probably would
 
Might or might not
 
Probably would not
 
Definitely would not
 
N/A
 
Other
 
 
 
Do you have any recommendations to improve the service?
   
 
Survey Software Powered by QuestionPro Survey Software