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Exit Survey
 
 
We appreciate your willingness to participate in our survey. From this short survey, we hope to better understand what you look for in a long-term business partner.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your participation in this study is completely voluntary. If you feel uncomfortable answering any questions, you can withdraw from the survey at any point.

Thank you very much for your time and support. In appreciation for your participation, a donation will be made to the Make a Wish Foundation, the American Cancer Society, or the American Red Cross on your behalf. You may select your preference of charity on the last screen.

Please start the survey now by clicking on the "Continue" button below.

 
 
 
Have you considered using a business process management and technology service provider?
 
Yes
 
No
 
 
 
Have you considered a business process outsourcing provider?
 
Yes
 
No
 
 
 
Of the companies you considered, what was the first brand that came to mind in this industry?
   
 
 
 
Of the companies you considered, what was the first brand that came to mind in this industry?
   
 
 
 
How did you hear about the company you identified?
 
Conference
 
Event
 
Internet ad
 
Newspaper
 
Print ad
 
Trade publications
 
Word of mouth
 
Other
 
 
 
 
How did you hear about the company you identified?
 
Conference
 
Event
 
Internet ad
 
Newspaper
 
Print ad
 
Trade publications
 
Word of mouth
 
Other
 

 
 
 
What makes this brand more recognizable than competing brands?
   
 
 
 
What makes this brand more recognizable than competing brands?
   
 
 
 
When you were considering your business process management and technology service provider, what were the top characteristics that you sought in a company?
 
Brand recognition
 
Client-oriented
 
Collaborative
 
Global
 
Industry expertise
 
Lean
 
Process expertise
 
Reduces cost
 
Reduces risk
 
Responsive
 
Results driven
 
Strategic
 
Transactional
 
Transformative
 
Other
 

 
 
 
When you were considering your business process outsourcing provider, what were the top characteristics that you sought in a company?
 
Brand recognition
 
Client-oriented
 
Collaborative
 
Global
 
Industry expertise
 
Lean
 
Process expertise
 
Reduces cost
 
Reduces risk
 
Responsive
 
Results driven
 
Strategic
 
Transactional
 
Transformative
 
Other
 

 
 
 
How familiar are you with Genpact?
 
We currently work with Genpact
 
I've heard of the company, but we don't currently work with Genpact
 
I've never heard of the company
 
 
 
How familiar are you with Genpact?
 
We currently work with Genpact
 
I've heard of the company, but we don't currently work with Genpact
 
I've never heard of the company
 
 
 
How familiar are you with Genpact?
 
I've heard of Genpact
 
I've never heard of Genpact
 
 
 
When you work with Genpact, what is most important to you?
   
 
 
 
When you work with Genpact, what is most important to you?
   
 
 
 
Which attribute of Genpact caused you to use them for your business process management and technology service needs over other companies?
 
Brand recognition
 
Client-oriented
 
Collaborative
 
Global
 
Industry expertise
 
Lean
 
Process expertise
 
Reduces cost
 
Reduces risk
 
Responsive
 
Results driven
 
Strategic
 
Transactional
 
Transformative
 
 
 
Which attribute of Genpact caused you to use them for your business process outsourcing needs over other companies?
 
Brand recognition
 
Client-oriented
 
Collaborative
 
Global
 
Industry expertise
 
Lean
 
Process expertise
 
Reduces cost
 
Reduces risk
 
Responsive
 
Results driven
 
Strategic
 
Transactional
 
Transformative
 
 
 
How many recent (in the past six months) business process management and technology service provider contracts has your company awarded to Genpact?
 
5 or more
 
3 to 4
 
1 to 2
 
None
 
 
 
How many recent (in the past six months) business process outsourcing service provider contracts has your company awarded to Genpact?
 
5 or more
 
3 to 4
 
1 to 2
 
None
 
 
 
What differentiates Genpact from its competitors?
   
 
 
 
Which of the following attributes do you associate with Genpact?
 
Brand recognition
 
Client-oriented
 
Collaborative
 
Global
 
Industry expertise
 
Lean
 
Process expertise
 
Reduces cost
 
Reduces risk
 
Responsive
 
Results driven
 
Strategic
 
Transactional
 
Transformative
 
Other
 

 
 
 
In one or two sentences, what do you think Genpact does?
   
 
 
 
Where have you seen or heard of Genpact?
 
Billboards
 
Direct calls
 
Emails
 
Events
 
Newspapers
 
Online
 
Thought leadership
 
Trade conferences
 
Trade publications
 
I've never seen a Genpact advertisement
 
Other
 

 
 
 
Thank you for completing our survey. Please select the charity to which you would prefer we donate on your behalf below.
 
American Cancer Society
 
Make a Wish Foundation
 
Red Cross