Gift Studio User Survey-INFOCISION

Questions marked with an * are required

Infocision Staff

* In thinking about the calls you took during pledge drive, were the majority of your calls from donors who were …

Just calling to get information on something they heard on the air

Distressed and wanting to speak to a pastor

Very interested in sharing their story and wanting to talk

Seemed hurried and just wanted their donation processed quickly

Didn’t mind sharing their story, but wanted the donation processed quickly

Other

Please indicate how often you reference the following information in ‘Coordinator’ when taking pledge calls for K-LOVE/Air1?

Aside from ‘Coordinator’ and ‘Gift Studio’, what other, websites, programs, or documents do you use to process K-LOVE/Air1 pledge calls or answer donor’s questions? For each, please explain what you use them for.

* How would you rate your experience processing a donation using Gift Studio?

* What is your primary objective in taking pledge calls?

* Which of the following information do you feel is missing from Gift Studio that would help you effectively take a call?

Information on Challenges at that moment or contest/Prizes being given away

Information on Partners (Shoes for Orphan Souls, Operation Warm, etc.),

Knowledge about if a specific station/market has been fully funded

Additional Donor Account Info

None of the above, have everything I need.

Other

	Yes	No
* Do you read off the script verbatim?

* Do you feel the scripting helps you build relationships with the donor?

* Were you aware that there could be multiple pages of results from a search?

* Did you have any issues with the screens freezing or being too slow to load?

* Please think about the conversations that you had with donors calling in to make a pledge. Drag and drop the blocks in the order of how the majority of conversations flowed, not necessarily how the current tool is setup to facilitate the conversation flow.

	Drag your choices here to rank them
Account Types Lookup Information (Finding their account) Prayer Requests Payment Information (Payment Type, Specific CC Info) Anonymous flag (Keep donor comment anonymous) Bumper Sticker Requests Contact Information (Address, Phone, Email) Donor Comments/Stories Special Account Instructions Pledge/Gift Information (Amount & Type)

* Which of the following errors did you experience while processing pledge calls?

Don’t remember the specific error messages I received

Error submitting this form. Error has been logged

Address Validation error, requesting you to double check the address with donor

Object reference not set to an instance of an object

Did not receive any error messages while taking calls

Other

* Were you able to understand what the error was for and how to respond to it?

Yes

Sometimes

* When multiple accounts are found using a search with the same name and address information, how confident are you that you selected the correct account?

Not at all confident

Somewhat unconfident

Somewhat confident

Very confident

* Do you feel you properly trained for actual scenarios you might face when taking a pledge call?

Yes

What specific improvements would you make in Gift Studio that would help you take a pledge call more efficiently?

In case we need clarification on any problems you had using Gift Studio, please enter your agent id that you logged in with to take K-LOVE/Air1 pledge calls (ex. IMC123).