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| Are you a commercial or residential customer of Goderich Hydro? If you have both a residential and commercial account please choose only one and answer accordingly. |
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| How many employees does your company have? |
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| To what age group do you belong? |
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| What is your gross annual household income? |
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| What is the dollar ($) amount of your average monthly invoice (for electricity charges only)? |
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| How satisfied are you with Goderich Hydro's overall level of performance? |
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| Goderich Hydro treats me as a valued customer and is concerned about my needs: |
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| Goderich Hydro provides good value for the money: |
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| Goderich Hydro is a good corporate citizen and a valuable part of my community: |
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| My usual method of contacting Goderich Hydro is: |
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| When I contact Goderich Hydro ${piping_text}, I am promptly responded to by a courteous and knowledgeable staff member: |
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| Ideally, how would you like to receive your monthly invoice? |
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| My monthly invoice is easy to understand and is presented in an open and transparent manner: |
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| You selected ${piping_text}. Please let us know what items of your monthly invoice you feel are not presented clearly or without enough information (select all that apply): |
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| During the past six (6) months, have you accessed Goderich Hydro's website? |
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| For what reason did you access Goderich Hydro's website (select all that apply)? |
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| How satisfied were you after your visit to their website? |
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| What services or information would make you likely to visit Goderich Hydro's website in the future (select all that apply)? |
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| How likely are you to use social media pages (Facebook, Twitter etc.) to access information about Goderich Hydro such as outage updates or general information? |
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| Goderich Hydro provides a reliable power supply: |
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| When there is a scheduled power outage, Goderich Hydro does a good job informing me in advance: |
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| When there is an unscheduled power outage, Goderich Hydro does a good job of making information available to the public: |
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| When there is an unscheduled power outage, my service is restored in a reasonable time: |
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| Please rank the following activities of Goderich Hydro in order of importance (1=highest - 6=lowest): |
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| System upgrades/maintenance |
| | | Reliability/outage response time |
| | | Community involvement |
| | | Customer Education |
| | | Customer Service |
| | | Price |
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| Goderich Hydro cares about electricity conservation and provides me with information that is useful and relevant: |
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| Has the installation of your smart meter and implementation of time of use pricing had any impact on the way you consume electricity? |
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| Over the next twelve (12) months, how likely is it that you will replace existing components with a more energy-efficient model or product in an effort to conserve electricity (select all that apply)? |
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| Do you own/use a smartphone? (a mobile phone with internet capability)? |
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| What type of smartphone do you carry? |
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| How likely would you be to access account information (billing, usage etc) through a mobile app on your ${piping_text}? |
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| Do you currently own, or plan to own, an electric powered vehicle (one that requires a plug-in station to recharge)? |
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| How long have you owned your electric powered vehicle? |
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| When do you expect to purchase your electric powered vehicle? |
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| If given the choice I would seriously consider a different supplier of electricity other than Goderich Hydro: |
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| On a scale of 0-10, how satisfied are you with the overall performance of Goderich Hydro? |
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Goderich Hydro will credit one (1) random survey participant (drawn by Redhead Media Solutions Inc.) $100 on an upcoming invoice. To facilitate this we require your Goderich Hydro account number which can be found in the upper right hand corner of your invoice.
A reminder: all information is kept confidential and Goderich Hydro does not have access to any individual responses, nor does Redhead Media Solutions Inc. have any ability to identify you via your account number.
If you choose not to participate please leave the account number field blank.
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