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  2. 2013
  3. November
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  5. GPL Customer Feeback
0%
Exit Survey
 
 
How long have you used our Products?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
 
How many of our products do you use?
 
1
 
2-5
 
5-10
 
11 or more

 
 
 
How frequently do you purchase from us?
 
Every week
 
Every 2 - 3 weeks
 
Every month
 
Every 2 - 3 months
 
Every 4 - 6 months
 
Once or twice a year
 
 
 
How would you rate your level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
If Dissatisfied please explain why
 
 
How much do you rate us on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service
Professionalism
Quality of Product
Understanding customers' needs
Sales staff
Price
 
 
If you indicated that any of the above were average to well below average, would you please explain why?
   
 
 
 
How likely are you to continue doing business with us?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How likely is it that you would recommend our products/company to a friend or colleague?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Do you have any suggestions for improving our products and/or services?
   
 
 
 
Is GPL your only supplier of flexible packaging material?
 
Yes
 
No
 
 
 
How does GPL rate in comparison to other companies that offer the same products?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much Lower
 
Don't know
 
 
 
What would you say is GPL greatest strength?
 
Service
 
Innovation
 
Delivery
 
Quality
 
all of the above
 
 
 
Which category should GPL work harder on?
 
Service
 
Delivery
 
Innovation
 
Quality
 
All of the above
 
Other
 
 
 
 
How would you rate GPL's response to your issues/complaints?
 
Very Poor
 
Somewhat unsatifactory
 
About Average
 
Very satisfactory
 
Superior
 
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