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Dear Customer,

As your business partner, we want to thank you for giving us the opportunity to serve you . Please help us serve you better by taking a couple of minutes to tell us about the service you have received so far. We appreciate your business and want to make sure we meet your expectations.

Sincerely,


General Printers Limited
(GPL FLexibles)
 
 
 
Is GPL your only supplier of flexible packing material?
 
Yes
 
No
 
 
 
What percentage of your products do you use GPL packaging for?
 
Less than 10%
 
>10% but < 25%
 
> 25% but < 50%
 
> 50% but < 75%
 
> 75%
 
 
 
How does GPL rate in comparison to other companies that offer the same products?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat Lower
 
Much Lower
 
Don't know
 
 
 
How would you rate your level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
 
Please take a moment to share your thoughts on your answer to the previous question.
   
 
 
How would you rate GPL on the following attributes?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Customer service
Professionalism
Quality of product
Understanding of customer needs
Technical expertise
Sales staff
Price
Delivery
Innovation
Response to complaints
 
 
 
If you indicated that any of the above were average to well below average, would you please explain why?
   
 
 
 
With a view to building better relations with our partners, a team from GPL (comprising of Head of Marketing, Head of Production, Director of the Company, and CSR to name a few) would like to visit you on a regular basis. How often would you like to have these meeting?
 
Monthly
 
Quarterly
 
Twice a Year
 
Annual
 
 
 
Please take a moment to share suggestions in how we can improve our products and/or services.
   
 
 
On a scale of 1 to 10, please rate GPL as a business partner. (1 = Poor, 10 = Excellent)
1 2 3 4 5 6 7 8 9 10
GPL