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Exit Survey
 
 
Thank you for your willingness to share your opinions about Sunrise Cooperative.  This survey should be answered by the person who has the most contact with Sunrise Cooperative. The survey should take about 10 minutes or less to complete. Please press continue to begin.
 
 
 
* Do you make the decisions regarding grain marketing for your farming operation?
 
Yes
 
No
 
 
 
* How many total crop acres do you farm including both those you own and rent?
   
 
 
 
* Which one of the following accounts for the majority of your income?
 
On-farm activities
 
Income from an off-farm job
 
Other
 
 
 
* Is Sunrise Cooperative is your primary grain buyer? That is, the company to which you sell the majority of your grain.
 
Yes
 
No
 
Don't know
 
 
 
* To which location do you deliver the majority of the grain you sell to Sunrise Cooperative?
 
Clarksfield
 
Clyde
 
Crestline
 
Monroeville
 
New Washington
 
 
 
* Has your grain business with Sunrise Cooperative over the last three years increased, decreased or stayed the same?
 
Increased
 
Decreased
 
Staying about the same
 
 
Based on your experience, rate Sunrise Cooperative's overall performance on a 1 to 10 scale, where 1 is "extremely poor" and 10 is "excellent."
Extremely poorExcellent
1 2 3 4 5 6 7 8 9 10
* Overall Sunrise Cooperative performs...
 
 
In the next section, you will be asked to rate your satisfaction with Sunrise Cooperative in four service/operational areas. 
 
 
Please rate your satisfaction with Sunrise Cooperative on the following items related to settlements and payments.
Not at all satisfieldCompletely satisfied
1 2 3 4 5 6 7 8 9 10 Not applicable
* Providing accurate settlements
* Providing timely payments
* Providing understandable settlements
* Overall payments
 
Please rate your satisfaction with Sunrise Cooperative on the following items related to on-site services.
Not at all satisfieldCompletely satisfied
1 2 3 4 5 6 7 8 9 10 Not applicable
* Hours of operation
* Time it takes to unload grain
* Having easy access at facility
* Grain grading
* Overall on-site operations
 
Please rate your satisfaction with Sunrise Cooperative on the following items related to grain marketing.
Not at all satisfieldCompletely satisfied
1 2 3 4 5 6 7 8 9 10 Not applicable
* Offering grain contracts to fit your needs
* Ability to explain contracts
* Monitoring your plan and helping you throughout the year
* Overall grain marketing
 
Please rate your satisfaction with Sunrise Cooperative on the following items related to employee performance.
Not at all satisfieldCompletely satisfied
1 2 3 4 5 6 7 8 9 10 Not applicable
* Having reliable employees
* Having knowledgeable employees
* Having employees with good attitudes
* Having employees that follow-through
* Overall employee performance
 
 
 
* About what percent of your crop do you sell to the company you consider to be your main grain buyer?
   %
 
 
 
* What is the maximum amount of time you expect a truck to wait in line during harvest? Please specify in minutes.
   minutes
 
 
 
* Do you currently receive payments from Sunrise through an Automated Clearing House (ACH)?
 
Yes
 
No
 
Don't know
 
 
What is the primary reason you do not receive payments through ACH?
   
 
 
 
* Do you currently sign grain contracts with Sunrise using an electronic signature?
 
Yes
 
No
 
Don't know
 
 
What is the primary reason you do not use an electronic signature?
   
 
 
 
 
Please indicate how important each of the following items is when determining the quality of your experience with a grain facility.

Use a scale from 1 to 10, where 1 means the item is “Less important” to your overall experience and 10 means the item is “Most important” to your overall experience. You may use any number from 1 to 10 to express your opinion.
Less importantMost important
1 2 3 4 5 6 7 8 9 10
* Ability to apply an unload on a crop share to different contracts or split a part to a storage contract
* Grain buyer calls me with market updates
* Having your grade prior to dumping your grain
* Ability to get a grain payment on demand
* Easy to understand contracts
* Easy to follow settlement sheets
* Reasonable truck line to unload grain
* Grain buyers return calls promptly
* Ability to find my personal business account information on a reliable website
* Company is seen as being a partner in your operation
* Days/hours of operation
* Time it takes to dump a truck
* Staff that is friendly and courteous
* Ability to request business functions (do transactions) through a website
 
 
 
* How likely would you be to sell grain to Sunrise Cooperative for direct delivery to feed mills or ethanol plants?
 
Not at all Likely
 
Not Very Likely
 
Somewhat Likely
 
Very Likely
 
Don't know
 
 
 
* How strongly do you agree or disagree with the following statement: If Sunrise had more direct delivery points [i.e. ethanol plants or feed mills], I would sell more grain to Sunrise.
 
Strongly disagree
 
Somewhat disagree
 
Somewhat agree
 
Strongly agree
 
Don't know
 
 
 
* Which direct delivery points would be most important when considering selling grain? (Select all that apply)
 
Ethanol plant
 
Local feedmill
 
Soybean processing plant
 
Other
 
None of the above

 
 
 
* How strongly do you consider patronage when selling grain?
 
Not at all
 
Not Very Strongly
 
Somewhat Strongly
 
Very Strongly
 
Don’t Know
 
 
Please indicate how strongly you agree or disagree that Sunrise Cooperative is...
Strongly disagree Somewhat disagree Somewhat agree Strongly agree Don't know
* A company on its way up with a strong future
* A company with a solid reputation
* My preferred grain company to work with
* Collaborative
* Committed to helping my farm succeed
* Innovative grain contracts
* Financially strong
 
 
 
* Over the past few years, do you feel that Sunrise Cooperative has changed for the better, the worse, or has remained the same?
 
Changed for the better
 
Changed for the worse
 
Remained the same
 
Don’t Know
 
 
 
* If you could change one thing about Sunrise Grain, what would that be?
   
 
 
How important to you are each of the following items in developing & maintaining your grain marketing program?
Not at all important Not very important Somewhat important Very important Don't know
* Innovative grain price risk management contracts
* Grain marketing educational opportunities
* Option to have my grain priced by a professional
* Advisor to help me design an effective grain marketing plan
 
 
 
* How likely would you be to contract a portion of your grain if the pricing were to be determined by a professional trader?
 
Not at all Likely
 
Not Very Likely
 
Somewhat Likely
 
Very Likely
 
Don’t Know
 
 
If you were to contract your grain to be priced by a professional trader, what type of organization would you be most likely to trust? Use a scale from 1 to 10, where 1 means “LeastTrustworthy” and 10 means the “Most Trustworthy” You may use any number from 1 to 10 to express your opinion.
Least trustworthyMost trustworthy
1 2 3 4 5 6 7 8 9 10 Not applicable
* Global grain trading company
* Global investment bank
* Recognized grain marketing advisor
* Hedge fund
* Regional grain trading company
* My local coop staff
 
 
 
Are there any other comments or concerns you would like to express to Sunrise Cooperative?