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  1. Surveys
  2. 2013
  3. April
  4. G
  5. GSCR - IT Services Satisfaction Survey
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How often do you need assistance from the IT Department?
 
Always
 
Most of the time
 
Sometimes
 
Rarely
 
Never
 
 
 
What is your prefered method to receive support from the Service Desk?
 
FACETS Ticket System
 
Service Desk Support Line
 
I haven't had to contact the Service Desk
 
 
 
When you call the Service Desk, you are attended:
 
Immediately
 
Very fast
 
After a reasonable amount of time
 
After a quite long time
 
After too long time
 
I have never called the Service Desk before
 
 
 
When you contact the Service Desk, how long does it take to resolve the problem?
 
Immediately
 
Very fast
 
A reasonable amount of time
 
Quite long
 
Too long
 
I have never contacted the Service Desk before
 
 
How agree or disagree are you with the following statements?
Strongly agree Agree Neutral Disagree Strongly Disagree
The technical level of Service Desk agents is good enough to support the business needs
The Service Desk agents provide accurate solutions to the incidents and service requests reported
I receive an excellent customer service when I contact the Service Desk agents
The Service Desk agents provide proper follow up to requests or incidents
The Service Desk agents usually solve the incidents reported in the first visit
 
 
Please rate the following services provided by the IT Department
Excellent Good Normal Poor
Telephonic Service (Hard phones,soft phones, voice quality, etc)
Laptops/Desktops performance
Internet Service
Corporate Services (Email, Chat, SAP, etc)
Teleworking services (VPN connectivity & 1900 Service)
 
 
 
How would you rate the IT department's overall performance?
 
Excellent
 
Good
 
Acceptable
 
Poor
 
 
 
Please use this field to provide additional comments about our service.
   
 
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