GSP Optout Survey

Hi, my name is _________ and I'm calling on behalf of eBay to ask you a few questions about the eBay Global Shipping Program. Do you have a few moments to speak with me?

Great, thanks for speaking with me. We noticed that you recently opted out of the Global Shipping Program. We’d love to get your feedback and a little more information as to why you opted out.

How would you rate your experience with the Global Shipping Program?

(READ ALL RESPONSES FOR SELLER TO SELECT)

Positive

Neutral

Negative

You didn't use it

2) What was your primary reason for opting out?

(DO NOT READ RESPONSES UNLESS SELLER NEEDS PROMPTING)

You already have a solution for shipping internationally

Not interested in shipping internationally (too hard/ complicated)

Items aren’t appropriate for international shipping

Don’t see the benefits of the Global Shipping Program

Didn’t mean to opt in to the Global Shipping Program

Had a bad experience using the Global Shipping Program (IF YES TEXTBOX) Can you tell me specifically what went wrong? [free form text box] (IF SELECTED BRANCH TO Q5)

Other (IF SELECTED, TEXT BOX)

3) Okay. Well, are you aware that when you use the Global Shipping Program, you don’t have to fill out customs forms—the program takes care of that for you—and you only need to ship your items to a US shipping center?

Yes

Unsure

Plus, did you know that you’re protected from lost or damaged items, and your detailed seller ratings for ship cost and ship time are protected too?

Yes

Unsure

Okay, well, we’d love for you to consider opting back in to the Global Shipping Program as an easy way to sell to international buyers. What would it take for you to opt back in?

More information about the program

Lower international shipping rates

Ability to let buyer pay duties and customs at delivery rather than upfront

Updates to the product [open text field to gather feedback]

Nothing. Not interested in shipping internationally or using GSP

Other [open text field to gather feedback]

Unsure