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  1. Surveys
  2. 2011
  3. July
  4. G
  5. GVK - IT Services Satisfaction Survey
0%
 
 
1. Please enter your name
   
 
 
 
2. Communication
Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied
 
 
 
3. Politeness & Patience
Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied
 
 
 
4. Accuracy of answers & Technical knowledge
Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied
 
 
 
5. Persistence until problem was resolved.
Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied
 
 
 
6. Resolution within reasonable time frame.
Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied
 
 
 
7. Courtesy of person who routed your call.
Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied
 
 
 
8. Overall satisfaction with Help Desk support.
Very Satisfied Satisfied Neither Satisfied nor Dissatisfied Dissatisfied
 
 
 
9. Please list the training requirements on your concerned software product.
   
 
 
 
10. Please provide any additional comments that can help us improve your next experience with the Help Desk.
   
 
Your comments are appreciated and will help us to learn about what we are doing well and what we need to do better.
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