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  1. Surveys
  2. 2013
  3. September
  4. H
  5. Heritage Line Co LTD
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Exit Survey
 
 
First Name : 
Last Name : 
Nationality : 
Email Address : 
Fleet Ship : 
State : 
Zip : 
Cabin No : 
Arrival and Departure : 
 
 
 
Thank you for choosing Heritage Line Co Ltd as your destination in Halong Bay. We appreciate your time to complete this questionnaire.

Thank you
 
 
Your Arrival Experience
10 9 8 7 6 5 4 3 2 1 N/A
Welcoming by staff
Tender boat service
Reception Check In
Arrival at the boat & Offering of Welcome Drinks
Luggage Handling
Comments
 
 
Reception
10 9 8 7 6 5 4 3 2 1 N/A
Staff Appearance
Helpfulness
Attentiveness
Cleanliness
Decoration
 
 
Cabin Rooms Facilities
10 9 8 7 6 5 4 3 2 1 N/A
Furniture and Fittings
Amenities in the bathroom
Cleanliness
Bedding & Linen
Value for money
 
 
Dining Experience
10 9 8 7 6 5 4 3 2 1 N/A
Food quality taste
Food quantity size portion
Food presentation
Value for money
Chef Appearance
 
 
Dining Service
10 9 8 7 6 5 4 3 2 1 N/A
Staff appearance
Attentiveness
Friendliness
Helpfulness
Products knowledge
 
 
Excursions and Activities
10 9 8 7 6 5 4 3 2 1 N/A
Briefing on Safety Standards and Program
Beach experience
Fishing Village
Cave tour
Massage Service
Tai Chi Class
Kayaking
Sunset Cocktails
After Dinner Presentation
Movies
 
 
Our Team
10 9 8 7 6 5 4 3 2 1 N/A
The Managers
Restaurant & Bar Team
Housekeeping Staff
Tour Guide
Skippers & Sailors
 
 
Your Overall Impression
10 9 8 7 6 5 4 3 2 1 N/A
Your Cruise Experience
Your Total Satisfaction
Value for Money