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  5. HFRM Customer Satisfaction Survey
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Exit Survey
 
 
Dear Customer,

We hope you are happy with HF Rubber Machinery, Inc. and we would like to know about it! It is very important to us to make sure you are completely satisfied with our Parts, Equipment and Services. Please take a moment and tell us about your experience with us.

This survey only takes 1 minute and is helpful to us in doing business in the future. We are looking forward to your response!

Thank you very much for your time and support. Please start the survey now by clicking on the Continue button below.

Sincerely,

HF Rubber Machinery, Inc.
 
 
 
What did you purchase from us?
 
New Parts/Spares
 
Rebuild/Repaired Equipment
 
New Equipment
 
 
 
How was the Quality of our HFRM Sales/Customer Service Department?
 
Superior
 
Very Satisfactory
 
About Average
 
Somewhat Satisfactory
 
Very Poor
 
 
 
If you indicated our customer service was unsatisfactory or poor, would you please tell us about it?
   
 
 
If you have purchased New/Spare Parts, how satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
Part Quality
Packaging & Shipment Quality
Overall Turn-around Time
 
 
If you have purchased Rebuilt/Repaired or New Equipment, how satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
Product Quality
Packaging & Shipping Quality
Overall Turn-around Time
 
 
 
Did you work with one of our HFRM Engineering Field Service Technicians?
 
Yes
 
No
 
 
 
If you answered yes to working with one of our Engineering Field Services Technicians, please let us know who it was: If N/A, please skip.
   
 
 
In working with our HFRM Engineering Field Service Technicians, how satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
Professionalism
Knowledge
Overall
 
 
Considering the total package offered by and including Sales/Customer Service, Parts and/or Equipment; How satisfied are you in working with us?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
 
 
Thank you again for your time and being a loyal customer to us.