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Surveys
2014
February
H
Home Depot Installation Services - Project Complet
Home Depot Installation Services - Project Complet
Thank you for choosing the Home Depot Installation Services for your installation project. We appreciate the time you are taking out to provide us feedback on your recent installation.
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Exit Survey
*
Did the Sales Consultant call within two days?
Yes
No
Do not remember
*
How many days later was your in-home consultation scheduled?
Next day
2 to 3 days later
One week later
More than one week later
Do not remember
*
Did your Sales Consultant arrive as scheduled?
Yes
No
Do not remember
*
How long was the in-home consultation?
0 - 30 minutes
30 - 60 minutes
60 - 90 minutes
over 90 minutes
Do not remember
How was your overall experience with the Sales Consultant?
Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied
Did you feel the following was explained to you clearly?
Yes
No
N/A
Product Offering
Installation Process
Financing
Warranty
*
Were you presented a written quote during the process?
Yes
No
*
Did you look at other companies for quotes?
Yes
No
If yes, do you mind letting me know the names of the companies
*
What were your main reasons for choosing Home Depot Installation Services?
Price
Customer Service
Product/Service offering
The Home Depot value
Financing Options
Promotion
Overall Experience
Other
Did you feel that your Project Coordinator effectively communicated the scope of the project throughout the process?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Did the installation crews arrive as scheduled?
Yes
No
Were you satisfied with the level of professionalism the installation crews provided?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Were you satisfied with the post project clean-up and walk through?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
How satisfied were you with the overall professionalism and quality of the installation project
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Would you recommend the Home Depot Installation Services to your friends and family?
Yes
No
Thank you - we would be happy for you to contact us ...
Please rate your overall experience with the Home Depot Installation Services
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