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Surveys
2017
January
H
hotel Guest Evaluation Survey Template
hotel Guest Evaluation Survey Template
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Hello:
You are invited to participate in our survey [Project Description Here]. In this survey, approximately [Approximate Respondents] people will be asked to complete a survey that asks questions about [General Survey Process]. It will take approximately [Approximate Time] minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
Check only three responses.
Please check THREE most important reasons
why you selected the [HOTEL] on this visit.
I wanted to try something new
Hotel facilities are very good
I saw advertising for the hotel
I like the environment
The courtesy and friendliness of the employees
My travel agent recommended the hotel
I prefer staying at a new hotel
When I stay in town, I almost always stay at this hotel
This was the only major hotel available
Special Events that are held at the hotel
My organization chose the hotel
Recommended by a friend/relative
Room rate/package price
I like the accessibility of a theme park
I like the location
I like the entertainment
Other
As a Hotel guest, please indicate how important the following items are for you:
Very Important
Somewhat Important
Neutral
Somewhat Unimportant
Not At All Important
Pleasant greeting and being helped by doorman
Minimal waiting time in line at "check-in"
Courteously greeted at front desk
Reservation in order when I arrive
Bell person promptly at my room after "check-in"
Bell person telling me about hotel facilities
Housekeeping services timely and efficient during your stay
A "quality" room amenities package (shampoo, soaps, etc.)
Using "special services"--wake-up calls, show or restaurant reservations, babysitters, etc.
Courtesy and helpfulness of the person who took your room service order
Prompt "room service" delivery
A "quality" room service snack or meal
Please rate for the following services:
HOTEL
Excellent
Very Good
Good
Fair
Poor
Pleasant greeting and being helped by doorman
Minimal waiting time in line at "check-in"
Courteously greeted at front desk
Reservation in order when I arrive
Bell person promptly at my room after "check-in"
Bell person telling me about hotel facilities
Housekeeping services timely and efficient during your stay
A quality room amenities package (shampoo, soaps, etc.)
Using special services--wake-up calls, show or restaurant reservations, babysitters, etc.
Courtesy and helpfulness of the person who took your room service order
Prompt "room service" delivery
A quality room service snack or meal
How much time do you typically spend gambling in the [HOTEL] casino (as an overnight guest)?
How much time do you spend at other casinos (as an overnight guest at [HOTEL])?
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