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Hello:
You are invited to participate in our survey (Customer Satisfaction). In this survey, we will ask you about your latest visit from one of our technicians. It will take approximately 5 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this questionnaire will be used to insure customer satisfaction and improve our service to out customers. Your information will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Jim Beaucaire at 978-475-0409 or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below. |
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| During the last visit from our technician did he arrive one time? |
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| Did our technician arrive in the proper attire? |
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| During the last visit did our technician answer your questions in a maner that you could understand? |
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| On a scale of 1 to 10, where 1 is least likely or not at all, and 10 is most likely or the best you have ever had, please rate our technician on how knowledgeable he/she was in resolving your problem? |
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| On a scale of 1 to 10, where 1 is least likely or not at all, and 10 is most likely or the best you have ever had, please rate our technician on how well our technician answered your questions. |
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| On a scale of 1 to 10, where 1 is least likely or not at all, and 10 is most likely or the best you have ever had, please rate our technician on how our technician offered alternative solutions to your problem or answered your questions? |
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