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Were the forms easy to comprehend and all mandatory fields clearly identifiable?
 
Yes
 
No
 
 
 
The HRBB Transaction Centre personnel was easy to understand.
 
Yes
 
No
 
 
 
I was treated with respect by the HRBB Transaction Centre personnel.
 
Yes
 
No
 
 
 
The HRBB Transaction Centre personnel was courteous and professional.
 
Yes
 
No
 
 
 
How satisfied were you with your contact with HRBB Transaction Centre personnel?
 
1
 
2
 
3
 
4
 
5
 
 
 
Was the HRBB Transaction Centre personnel knowledgable and did value add by knowledge sharing?
 
Yes
 
No
 
 
 
The speed of response was upto my satisfaction
 
1
 
2
 
3
 
4
 
5
 
 
 
What method did you use to contact HRBB Transaction Centre?
 
E-Mail
 
Phone
 
Remedy
 
Others
 
 
 
What was your reason to contact HRBB Transaction Centre?
   
 
 
 
How satisfied are you with the time it took HRBB Transaction Centre to process your ticket?
 
1
 
2
 
3
 
4
 
5
 
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