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Surveys
2012
November
I
IDM_ Jo Lowe
IDM_ Jo Lowe
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Overall, how would you rate the level of service provided by Jo Lowe?
Excellent
Above Average
Average
Below Average
Poor
How helpful was Jo in answering your questions regarding workers compensation?
Outstanding
Extremely Helpful
Somewhat Helpful
Not very helpful
Not at all helpful
How promptly did Jo return telephone calls or email messages?
Within 24 hours
Within 48 hours
Within 72 hours
More than 3 days
Did not return communication
How prompt was Jo in resolving your employee workers’ compensation claim issues?
Within 24 hours
Within 48 hours
Within 72 hours
More than 3 days
Did not resolve worker's compensation claim issues
How clear was Jo in explaining the workers compensation claim process?
Very Clear
Clear
Somewhat Clear
Not Clear
Within what timeframe did Jo assist in getting the employee appropriate and timely medical care?
Within 24 hours
Within 48 hours
Within 72 hours
More than 3 days
Did not assist in getting the employee appropriate medical care
Did Jo's attitude and behavior reflect THR’s mission, vision, values and promise?
Consistently modeled mission, vision, values, and promise
Sometimes modeled mission, vision, values, and promise
Rarely modeled mission, vision, values, and promise
Please provide comments on areas that can be improved by Jo Lowe.
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