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Hello:
You are invited to participate in our survey about the effectiveness of integrated marketing communications in creating brand equity in the hospitality industry
.
You are kindly asked to complete a survey that asks questions about the last hotel that you stayed in in Romania 

It will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is completely voluntary.
There are no foreseeable risks associated with this project.
However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point.
It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate.
Your information will be coded and will remain confidential.
If you have questions at any time about the survey or the procedures, you may contact Teodora Marciu at [email protected].


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
Gender
 
Male
 
Female
 
 
 
Age
 
18-25
 
26-35
 
36-45
 
46-55
 
56-65
 
+65
 
 
 
Education level
 
Primary education
 
Higher education
 
Master’s
 
PhD
 
 
 
Occupation
 
Employee
 
Businessman
 
Student
 
Unemployed
 
Retired
 
 
 
Travel reason
 
Vacation
 
Business
 
Other
 
 
 
How frequent do you stay at a hotel
 
Once or less than once a year
 
2-3 times a year
 
More than 4 times a year
 
 
Rate the following statements about the hotels' marketing 
Strongly agree Agree Undecided Disagree Strongly disagree
The message received on different communication channels ( website, advertising/promotional adds, etc.) is consistent
The same visual elements are used ( logo, colors, etc)
The same linguistic elements are used (slogan, motto, etc)
The brand image is consistent
The brand image maintains its consistency over time
 
 
Rate the following statements about the hotels' image 
Strongly agree Agree Undecided Disagree Strongly disagree
It offers high quality services
It is comfortable
It has a clean image
It is luxurious
It is suitable for high-class
It differentiates itself from other brands
It has a long history
 
 
Rate the following statements about the hotels' quality
Strongly agree Agree Undecided Disagree Strongly disagree
It has up-to-date equipment
It makes clients feel special and appreciated
Employees are well trained and mannered
The services offered are punctual
Guest complains are handled effectively
 
 
Rate the following statements about your loyalty to this brand 
Strongly agree Agree Undecided Disagree Strongly disagree
I prefer this brand in favor of others
I intend to return to this hotel
I would recommend this brand to other persons
 
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