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  1. Surveys
  2. 2011
  3. November
  4. I
  5. IMCOM Customer Service Assessment
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Exit Survey »
 
 
What is your affiliation?
 
Leadership
 
Soldier
 
Family Member
 
Retired
 
Civilian
 
Veteran
 
Contractor
 
 
 
What is your service type/level?
 
GS 12 (or equivalent) & above; NAF 4 (or equivalent) & above
 
GS 11 (or equivalent) & above; NAF 3 (or equivalent) & above
 
Field Grade Officer (04 & above); 03 who is/has held Company Command; CW3-CW5
 
Company Grade Officer (WO1-CW2; 2LT/01-1LT/02; CPT/03 who has not held Company Command
 
Senior NCO (SFC & above)
 
Enlisted Military (PVT/E1-SSG/E6)
 
Not Applicable
 
 
 
Sponsor's branch of service.
 
Army
 
Air Force
 
Navy
 
Marine Corps
 
Other U.S. Governmental Agency
 
Company/Corporation with contract service or support to the installation
 
None of the Above
 
 
 
Command/Unit
 
FORSCOM - U.S. Army Forces Command
 
IMCOM - U.S. Army Installation Management Command
 
USASOC - U.S. Army Special Operations Command
 
MEDCOM - U.S. Army Medical Command
 
USARC - U.S. Army Reserve Command
 
USARCENT - U.S. Army Central
 
USARNORTH - U.S. Army North
 
USARSO - U.S. Army South
 
AMC - U.S. Army Materiel Command
 
NETCOM - U.S. Army Network Enterprise Technology Command/9th Signal Command (Army)
 
TRADOC - U.S. Army Training and Doctrine Command
 
INSCOM - U.S. Army Intelligence and Security Command
 
USACOE - U.S. Army Corps of Engineers
 
USAASC - U.S. Army Acquisition Support Center
 
EUSA - Eight Army
 
USACIDC - U.S. Army Criminal Investigation Command
 
Other U.S. Governmental Organization/Agency located on installation
 
I don't know
 
 
 
Effectiveness: Do you believe your garrison does an effective job of communicating to you the services/programs that are available?
 
Most Effective
 
Somewhat Effective
 
Very Effective
 
Effective
 
Not Effective at all
 
 
 
Methods: Select up to three of the most effective methods to communicate information to you about available services/programs.
 
Email (Newsletters, Community Updates, Phantom Distribution, etc.)
 
Installation Website
 
Installation Newspaper
 
Electronic Signs (Marquees) at Service Locations
 
Briefings (Newcomer's Orientation, Community Updates, etc.)
 
Flyers/Handouts at Service Locations
 
Paper Signs/Posters at Service Locations
 
Town Hall/Public Forum

 
 
How would you rate the performance of the following Directorate of Human Resources services:
Very Poor Poor OK Good Excellent N/A
Personnel Services (eg, DEERS/CSC, Soldier Boards, In/Out Processing)
Casualty Operations Services
Deployment Cycle Services
Personnel Processing Services (eg, Records, Awards, Reassignments)
MilPay Services
Pre-Transition Services (eg, ACAP, SBP, Transition Assistance)
Individual Personnel Actions and Military Personnel Services to Students/Trainees
Provided personal mail services
Substance Abuse Prevention and Education (family members and military retirees)
Substance Abuse Prevention and Education (Military Personnel)
Very Poor Poor OK Good Excellent N/A
Risk Reduction Program (RRP)
Military Bio-chemical Testing Services
Civilian Bio-chemical Testing Services
Substance Abuse Training and Education (civilian employees)
Employee Assistance Program (EAP) (family members and military retirees)
Employee Assistance Program (EAP) (civilian employees)
Education Testing
Post-Secondary Programs and Classes
Education Counseling
 
 
How would you rate the importance of the following Directorate of Human Resources services:
Not Important Not as Important Important More Important Very Important N/A
Personnel Services (eg, DEERS/CSC, Soldier Boards, In/Out Processing)
Casualty Operations Services
Deployment Cycle Services
Personnel Processing Services (eg, Records, Awards, Reassignments)
MilPay Services
Pre-Transition Services (eg, ACAP, SBP, Transition Assistance)
Individual Personnel Actions and Military Personnel Services to Students/Trainees
Provided personal mail services
Substance Abuse Prevention and Education (family members and military retirees)
Substance Abuse Prevention and Education (Military Personnel)
Not Important Not as Important Important More Important Very Important N/A
Risk Reduction Program (RRP)
Military Bio-chemical Testing Services
Civilian Bio-chemical Testing Services
Substance Abuse Training and Education (civilian employees)
Employee Assistance Program (EAP) (family members and military retirees)
Employee Assistance Program (EAP) (civilian employees)
Education Testing
Post-Secondary Programs and Classes
Education Counseling
 
 
How would you rate the performance of the following Directorate of Family, Morale, Welfare and Recreation services:
Very Poor Poor OK Good Excellent N/A
Family Advocacy Program
Army Family Team Building
Community Information Services
Exceptional Family Member Program
Financial Readniess
Mobilization & Deployment Support
Army Family Action Plan
Installation Volunteer Management
Relocation Readiness
Spouse Employment
Very Poor Poor OK Good Excellent N/A
Youth Centers, Youth Sports and Fitness
Child Development Centers
Family Child Care Homes and Army Sponsored Community-Based Child Care
Library/Information Services
Fitness Services, Individual/Team Intramural Sports Programs
Outdoor Recreation Program
Extramural Sports Program
Community/Recreation Programs
Leisure Ticketing Services
Automotive Skills Program
Very Poor Poor OK Good Excellent N/A
Recreational Swim Program
Arts and Crafts Program
Music and Theater Program
Golf
Bowling
Bingo
Clubs, Food Beverage and Entertainment Programs
 
 
How would you rate the importance of the following Directorate of Family, Morale, Welfare and Recreation services:
Not Important Not as Important Important More Important Very Important N/A
Family Advocacy Program
Army Family Team Building
Community Information Services
Exceptional Family Member Program
Financial Readniess
Mobilization & Deployment Support
Army Family Action Plan
Installation Volunteer Management
Relocation Readiness
Spouse Employment
Not Important Not as Important Important More Important Very Important N/A
Youth Centers, Youth Sports and Fitness
Child Development Centers
Family Child Care Homes and Army Sponsored Community-Based Child Care
Library/Information Services
Fitness Services, Individual/Team Intramural Sports Programs
Outdoor Recreation Program
Extramural Sports Program
Community/Recreation Programs
Leisure Ticketing Services
Automotive Skills Program
Not Important Not as Important Important More Important Very Important N/A
Recreational Swim Program
Arts and Crafts Program
Music and Theater Program
Golf
Bowling
Bingo
Clubs, Food Beverage and Entertainment Programs
 
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