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Imperial Treasure - Window of HK

Imperial Treasure Restaurant Group Dining Experience Survey
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Questions marked with an * are required Exit Survey
 
 
Dear Valued Customer

We would like to invite you to participate in our Customer Survey in pursuit of enhancing your dining experience with the Imperial Treasure Group of Restaurants. This survey would take approximately 5-7 minutes of your time to complete the questionnaire.

Your valuable feedback & suggestions will be very important for us to better understand your current impression of our brand, and how can we improve your dining experience with us.

Your survey responses will be strictly confidential. Thank you very much for your time and support. As a gesture of appreciation for your time, we would like to give you a $20 Dining Voucher (*conditions apply). 
 
 
 
* Name:
   
* Email Address:
   
 
 
 
Mobile:
   
 
 
 
* What is your Professional/Occupation
 
Professional
 
Business Owners
 
Chief Executives/Directors
 
Managers/Executives
 
Home Makers
 
Students
 
Other
 
 
 
 
* Gender
 
Male
 
Female
 
 
 
* What is your age?
 
Younger than 18
 
18 - 24
 
25 - 34
 
35 - 44
 
45 - 54
 
55 - 64
 
65 & Above
 
 
 
* How long have you been dining at our restaurant?
 
My first time here
 
Less than a year
 
1 - 3 years
 
3 years & above
 
 
 
* Who do you dine with usually?
 
Self
 
Family
 
Friends
 
Company Colleagues
 
Business/Organisation partner
 
Other
 
 
 
 
* How often do you dine with us?
 
Few times a week
 
Once a week
 
Monthly
 
Once in a while
 
 
 
* How do you know about us?
 
Happen to shop at malls
 
Word of Mouths
 
Credit Card Promotion
 
Bloggers
 
Website
 
Media features
 
 
Food Quality
Disagree Neutral Agree
* Overall Good Quality of freshness
* Quality of food is tasty and flavorful
* Good presentation & styling of dishes
* Food Quality is consistent in all Imperial Treasure Outlets
 
 
Service & Standards of Our Service Crew
Disagree Neutral Agree N/A
* Are they attentive to your requirement?
* Friendliness and Courtesy
* Is the service level up to your satisfaction?
* Service Standard is consistent in all Imperial Treasure Outlets
 
 
 
* How well did our staff respond to your needs?
 
Below standard
 
Insufficient
 
Satisfactory
 
Good
 
Excellent
 
 
How satisfied are you with our Food Menu:
Disagree Neutral Agree
* Menu is easy to read
* Menu has a good variety of items
* Too many choices, don't know which one to choose
* Prefer Service Crew to recommend
 
 
 
* What would you like to see most from our Food Menu
 
Pictures
 
Simplified Menu for easy Selection
 
More Signature Promotions
 
Seasonal Dishes

 
 
Overall Brand Impression & Experience
Not Good Average Good
* Food is good value for price paid
* Prices are reasonable
* Trustworthy brand
* Overall Dining Experience
 
 
 
* When do you see yourself dining at Imperial Treasure Restaurant again?
 
Within 1 month
 
Within 3 months
 
Within a year
 
Not Likely at all. Why?
 
 
 
* How likely are you to recommend our restaurant to a friend?
 
Unlikely
 
Neutral
 
Likely
 
 
 
* Do you think Imperial Treasure is a
 
Singapore Brand
 
Hong Kong Brand
 
China Brand
 
Asia Brand
 
Other
 
 
 
 
Other Feedback & Suggestion to improve your dining experience: